Payment
Q: What payment methods do you accept?
A: We only accept payments in cryptocurrency. We do not accept payment via Debit/Credit Cards or any other method due to chargeback scams. You can use Bitcoin, Ethereum, Zcash, USDT, USDC, USDT TRC-20, Monero, and many more.
Q: How do I make a payment using cryptocurrency?
A: During the checkout process, you will be provided with a wallet address to which you can send your payment. Ensure that you send the exact amount of cryptocurrency as indicated on your order.
Q: Can I pay with multiple types of cryptocurrency?
A: Yes, you can pay with any combination of the supported cryptocurrencies. Simply choose your preferred cryptocurrencies at checkout and follow the instructions.
Q: Is there a transaction fee for cryptocurrency payments?
A: Transaction fees depend on the specific cryptocurrency network and are the responsibility of the buyer. Please check with your wallet provider for details.
Shipping
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.
Q: How long does shipping take?
A: Shipping times depend on the destination and the shipping method selected. Typically, orders are processed within 2-3 business days and delivery can take between 5-15 business days.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.
Q: What should I do if my order is delayed?
A: If your order is delayed beyond the estimated delivery time, please contact our support team for assistance. We are reachable via call, WhatsApp Business, Telegram, and WeChat.
Q: Do you ship to PO Boxes?
A: Unfortunately, we do not ship to PO Boxes. Please provide a physical address when placing your order.
How to Buy
Q: How do I place an order on your website?
A: To place an order, simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase using cryptocurrency.
Q: Can I change my order after it has been placed?
A: If you need to make changes to your order, please contact our support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed.
Q: What is your return policy?
A: We offer a 90-day full replacement warranty on both new and refurbished miners. If you experience any issues with your purchase, please contact our support team for assistance.
Q: How can I reach your support team?
A: Our support team is available via call, WhatsApp Business, Telegram, and WeChat. You can also email us at info@d3cryptollc.com for any inquiries.